At Alejandra De Coss, we are committed to providing you with a satisfying shopping experience. To ensure transparency and clarity in our transactions, we have established the following
- Return Deadlines:
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- The item you wish to return or exchange must be unused and in the same condition as when you received it, including its original packaging.
- Certain items are non-returnable, such as gift cards and products with damages not attributable to our error.
- We do not accept returns for items purchased on special orders or made-to-measure items that are not part of our regular inventory. Pre-order items are exempt from being returned.
- Before returning your purchase, you must contact us to confirm that your return is approved; in this case, we will provide you with the address to make the return according to your shipping region, and the shipping costs will be at your expense.
- Required Documentation:
- To process your return, we need you to provide a receipt or proof of purchase.
- Once we receive and inspect the returned item, we will notify you whether your refund is approved or declined.
- If approved, the refund will be processed and automatically applied to your original credit card or payment method within a specified timeframe.
- Late or Missing Refunds:
- If you still need to receive your refund, we recommend checking your bank account and contacting your bank before reaching out to us.
- Please note that refunds may take time due to internal and banking processes.
- Sale Items:
- Sale items are not eligible for refunds. This policy applies exclusively to regularly priced products.
- Exchanges are only available for defective or factory-damaged items.
- If you need to exchange an item for the same product (size, color), please contact us via email at email@example.com.
- Shipping costs for returning an item are the customer's responsibility unless the return is due to a factory error.
- If a refund is granted, the cost of return shipping will be deducted from the refund.
- We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75 USD, as we cannot guarantee the receipt of the returned item.
By making a purchase at Alejandra De Coss, you accept and understand the terms of our Refund Policy. This policy is designed to protect both our customers and our business, and we are here to assist you at all times. If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org. Thank you for trusting us!